Enjablog

I am SO ANGRY. I’m not sure if I should be angry at Walgreens or at USPS or what. I ordered a prescription refill a month ago and still have not received it. So, I called up the prescription by mail thing to find out what’s going on. The first person said that I should have received it within a week of being billed (July 7th) and she transferred me to someone who would be able to find out more about my account. She was very polite and helpful.

The second person I talked to, Johnny, had me tell him my address 3 times and my phone number twice. He told me repeatedly that my prescription should have arrived by now. Thanks, buddy. I couldn’t have figured that out on my own. I just thought I’d call customer service because you’re so friendly and nice to talk to.

He put in a request for this to be investigated and marked it “critical.” They’ll look into this matter and if it turns out that I’m not a dealer, they might send me another refill. I had to ask him for a tracking number and he had no idea how to look it up, so I got the number and looked it up myself…

Label/Receipt Number: 2179 6483 5430 1348 8428
Status: Acceptance

Your item was accepted at 1:44 pm on July 12, 2006 in ORLANDO, FL 32862. Information, if available, is updated every evening. Please check again later.

Alright, so maybe not everyone knows where I live, but it’s not in freakin’ FLORIDA. They’re off by about half the east coast!

I call back to let them know that the package arrived… in the wrong state. And the third person I talk to, Marilyn, lets me know that there’s already a request filed for me. They won’t send it out today, but when they’re done looking into this matter, they’ll need my doctor to ok them shipping me another package. Why can’t they look and see that it was never shipped to me in the first place? Why isn’t that enough information for them to just ship me a new refill? Because it’s a controlled substance and my doctor has to ok them to ship out a prescription that he wrote and Walgreens can confirm I never received. They just need to bother him because they messed up. Who cares that someone else is now wandering around with these drugs? Just make sure I don’t get any extras. Good thinking.